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Terms and Conditions

Order confirmation and delivery:

New Zealand Customers:
Once you have placed your order for a Lovells knit kit we will send you an email confirmation, your order will then be dispatched, couriered and at your door within 3 working days (4 days if you live in a rural area). $7 delivery charge nationwide per kit.

International Customers:

All prices quoted are in New Zealand dollars (please see below for indiciative exchange rates - updated once a week).  
We are more than happy to receive orders from international customers. Orders will be air freighted (6-12 working days); charges are shown on the shopping cart page when you are processing your order. 
Additional taxes or duties that are incurred within the recipient’s country are the responsibility of the buyer/recipient.

Payments terms:

Please see PayPal.com for payment options and security details.  

Additional Wool:

Every knitter has a slightly different tension. We have used the gauge to determine the amount of wool required for each pattern. However if after following the pattern your garment requires a small amount of additional wool, please notify us and we will post it out to you at no extra cost.

Approximate exchange rates (week beginning 11 January 2010):

Each order is translated into the buyer's currency at time of processing the credit card transaction and credit card/translation charges are at the discretion of the individual financial institutions that offer the card, however, it is helpful for international customers to understand the current exchange rate for the New Zealand dollar against other major currencies.

The rates below are indicative only and will not be the actual exchange rate of the transaction, however, should give buyers a good idea of the value in their own currency of a Lovells Knits order.

NZD     $1
AUD     $0.79      
USD     $0.73       
EURO    $0.50  
GBP     $0.45

In order to perform an approximate conversion rate please multiply the total cost of your order (as shown in the shopping cart) by the rate above e.g. total cost of the order $45 NZD - translates to approximately $35.57 AUD, $32.80 USD, $22.59 EUR or $20.36 GBP.

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